Refund Policy

ITEENKODE primarily provides customized, time-based, effort-based, strategy-based, creative, technical, consulting, execution, design, development, branding, and business support services. Most ITEENKODE services involve:

• reservation of time, effort, and internal resources;
• project planning, communication, research, ideation, design, development, execution, revisions, and support;
• custom work performed specifically for a particular client / project / business requirement;
• internal business costs, opportunity costs, staffing, and scheduling commitments.

Accordingly, payments made to ITEENKODE are generally not treated in the same manner as returns of standard physical goods, and refund eligibility is subject to this Policy and the specific project circumstances.

If a client requests cancellation before any project work, planning, onboarding, research, or reserved allocation has begun, ITEENKODE may, at its sole discretion, consider one of the following:

• full refund;
• partial refund after deduction of processing / consultation / administrative / reservation charges; or
• credit adjustment for a future project.

However, ITEENKODE is not obligated to grant a full refund merely because the client claims that “work has not started,” especially where project slot reservation, planning, commercial preparation, consultation, scheduling, or internal allocation has already occurred.

Once project work has started in any form — including but not limited to discovery, meetings, research, planning, drafting, design, development, revisions, implementation, strategy work, communication, documentation, or setup — refund eligibility becomes restricted.

As a general rule, no refund shall be available where:

• the agreed deliverables have been completed;
• the project has been substantially completed;
• final files / final output / handover material has been prepared or delivered;
• source files / access / credentials / deployments / brand assets / strategic deliverables have already been provided;
• the client has approved completed stages and later seeks refund without valid contractual basis.

If a project is substantially complete, ITEENKODE may reject the refund request entirely.

No refund shall ordinarily be payable where the project is delayed, paused, affected, or discontinued due to the client’s own conduct, including but not limited to:

• failure to provide content, assets, credentials, approvals, or instructions;
• delayed responses or repeated non-responsiveness;
• internal confusion or decision-making delays on the client side;
• repeated change of direction after approval;
• non-payment of milestone / balance invoices;
• refusal to cooperate reasonably for project completion;
• disappearance / inactivity and later return with a refund demand.

ITEENKODE may place such a project on hold, reschedule it, close the active cycle, or require fresh timeline / reactivation terms, without becoming liable for refund merely because the project did not progress due to the client.

Refunds will generally not be issued merely because:

• the client changed their business plan;
• the client no longer wants the service;
• the client found another vendor;
• the client’s partner / co-founder / investor / manager changed the decision;
• the client shut down, paused, or pivoted their business;
• the client expected a different subjective outcome without following the agreed process;
• the client decided not to use the delivered work.

Custom service work remains billable even if the client later chooses not to use it.

If revisions are included in the scope, the client must use the agreed revision process in good faith. A refund shall not automatically become due merely because:

• the client wants unlimited revisions;
• the client changes direction repeatedly;
• the client wants new work outside scope without paying extra;
• the client refuses to provide clear feedback;
• the client does not like a draft but has not exhausted the agreed revision process reasonably.

Where ITEENKODE is willing to perform revisions within scope, a client cannot ordinarily demand refund in place of that process unless otherwise agreed or required by law.

Refunds shall not be granted merely because the client assumed that the project fee included work, features, revisions, integrations, strategy, maintenance, content, ad spend, deliverables, or outputs that were not actually included in the agreed scope / proposal / SOW / invoice / written confirmation.

Unless expressly stated otherwise in writing, third-party costs are generally non-refundable, including but not limited to:

• domain purchases / renewals,
• hosting fees,
• paid plugins,
• software subscriptions,
• stock assets,
• advertising spend,
• platform fees,
• external tool charges,
• third-party licenses,
• payment gateway charges,
• transaction fees,
• government fees,
• third-party vendor fees.

If such costs have already been incurred on behalf of the client, they may be deducted fully from any amount otherwise considered for refund.

Consulting, audit, advisory, strategy, review, workshop, session-based, call-based, or time-blocked services may involve sale of expertise, time, analysis, and availability rather than only tangible final deliverables. Accordingly:

• fees for completed consultation calls / strategy sessions / audits / advisory time are generally non-refundable;
• missed sessions or delayed attendance by the client may be treated as consumed or reschedulable only at ITEENKODE’s discretion / as per agreed terms;
• time already reserved and used for consultation may remain billable even if the client later decides not to proceed.

If ITEENKODE provides monthly, retainer-based, support-based, or recurring service arrangements, the refund position may depend on the specific commercial structure. Unless expressly agreed otherwise in writing:

• amounts for the already active billing period may be non-refundable once the service window / team allocation / support period has begun;
• unused portions may or may not be adjusted depending on the arrangement;
• future unbilled periods may be cancelled subject to notice requirements, if any.

If the client terminates the project or disengages from ITEENKODE after work has started:

• ITEENKODE may retain the advance / booking amount;
• the client shall remain liable to pay for work already performed up to the date of termination;
• any pending dues, approved milestones, or charges for completed stages may still be payable;
• deliverables / editable files / final assets / source files / credentials may be withheld until dues are cleared.

If the amount already paid is less than the value of work completed, the client may still owe additional payment.

If ITEENKODE suspends or terminates a project because of the client’s breach, fraud, abuse, non-payment, non-cooperation, repeated misconduct, misrepresentation, or serious violation of agreed terms, the client shall ordinarily not be entitled to a refund.

In such cases, ITEENKODE may also claim payment for work already performed and for any costs or losses lawfully recoverable.

ITEENKODE may, at its discretion and without creating a precedent, consider a full or partial refund in limited situations such as:

• clear duplicate payment by mistake;
• payment collected in error;
• project cancellation accepted by ITEENKODE before meaningful work / allocation starts;
• a commercially negotiated settlement;
• a case where applicable law requires a refund;
• a situation where ITEENKODE expressly confirms a refund in writing.

Any such exception shall be interpreted narrowly and shall not create a general rule for other cases.

If ITEENKODE approves any refund:

• the refund may be processed through the original payment mode, bank transfer, UPI, or any other reasonable method chosen by ITEENKODE;
• transaction charges / processing charges / taxes / third-party costs / deductions may be subtracted where permissible;
• the client may be required to provide correct bank / payment details and supporting information.

If a refund is approved, ITEENKODE shall aim to process it within a reasonable period after internal approval, documentation review, and completion of necessary verification, subject to banking / payment system timelines.

A reasonable processing period may vary depending on the case, but the refund shall not be treated as approved merely because a request has been raised.

A client seeking a refund must raise the request through ITEENKODE’s official communication channel and provide:

• client / business name;
• project name or invoice reference;
• date and amount of payment;
• reason for refund request;
• relevant supporting communication / proof if required.

ITEENKODE may request additional information, documents, project references, approval history, or clarification before reviewing the request.

If ITEENKODE offers a goodwill adjustment, partial refund, service credit, extra revision, pause option, rescheduling option, or negotiated settlement in one case, that shall not mean that ITEENKODE waives its rights in other cases or creates a standard refund entitlement for all clients.

Clients shall not initiate false chargebacks, dishonest payment reversals, or fraudulent refund claims after receiving services, work, strategy, deliverables, project time, consultation, or reserved capacity from ITEENKODE. Where a fraudulent chargeback / reversal / false complaint is attempted, ITEENKODE reserves the right to:

• contest the chargeback / reversal;
• submit agreements, invoices, chat/email history, approvals, and project evidence;
• suspend further work or communication;
• claim unpaid dues and damages where legally permissible;
• take legal action and/or report fraudulent conduct.

This Refund Policy shall be read together with the Client Service Agreement, SOW, proposal, invoice, and any written commercial terms. In case of conflict:

• a separately executed client agreement / project-specific written commercial term may prevail for that project to the extent of the specific conflict; and
• otherwise, ITEENKODE’s documented commercial terms and this Policy shall be interpreted together.

ITEENKODE may revise, replace, or update this Refund Policy from time to time. The updated version may be published with a revised effective date. Continued engagement with ITEENKODE or continued use of the website / services after such update may indicate acceptance of the revised version to the extent permitted by law.

This Refund Policy shall be governed by the laws of India.

Any dispute arising out of or relating to payments, refunds, cancellations, or related matters shall be subject to the jurisdiction of the competent courts at Uttar Pradesh, India, unless otherwise required by applicable law.

For refund-related questions, the client may contact ITEENKODE through the official company communication channels.